Order Management
Customers place, modify and track orders themselves. With real-time status updates, order history and reorder functions.
Schedule a callCustomer Portals That Strengthen Your Service
Self-service portals where customers view their data, place orders, download documents and create support tickets 24 hours a day. Less workload for your team, more satisfaction for your customers.
A Portal Where Customers Serve Themselves
Give your customers control over their own data, orders and documents.
Customers today expect to have access to their own information at any time. They do not want to call for an order status, email for an invoice or wait for someone to send a document. They want to view it themselves, at any moment and from any device. A customer portal makes that possible.
We build customer portals that align seamlessly with your business processes. Whether your customers need to place orders, approve quotes, track time entries or create support tickets — we deliver a self-service environment that works intuitively and relieves your internal processes.
A well-designed customer portal not only reduces your administrative burden. It also increases customer satisfaction. They experience your organisation as modern and transparent. And your employees can focus on more valuable tasks than answering status questions and sending documents.
- Self-service environment for customers, available 24/7
- Real-time insight into order statuses and deliveries
- Document management with automatic invoice integration
- Support for support tickets and communication history
- Secure login with two-factor authentication
Why a Customer Portal Is the Right Investment
The operational and commercial benefits of a self-service portal.
Most organisations spend an unnecessary amount of time on routine customer questions. What is the status of my order? Can I receive the invoice again? When will my order be delivered? These are questions that a customer portal eliminates entirely. Customers find the answer themselves, without intervention from your internal team.
The savings are considerable. Organisations that implement a customer portal often see a 30 to 50 percent reduction in routine phone and email inquiries. The freed-up capacity can be deployed for proactive customer engagement, complex issues or sales activities.
In addition, a portal strengthens your position relative to competitors. Customers compare not only products and prices, but also the ease of doing business. An organisation with a modern customer portal scores higher on customer satisfaction and retention than a competitor still dependent on manual processes.
- 30-50% reduction in routine customer inquiries
- Higher customer satisfaction through self-service convenience
- Employees can focus on more valuable tasks
- Stronger competitive advantage through digital service
- Better customer retention through transparent communication
Features of Our Customer Portals
A complete set of self-service tools for your customers.
Invoicing & Payments
View, download and pay invoices directly online. Integration with Mollie, Stripe and other payment providers.
Schedule a callDocument Management
Quotes, contracts, certificates and specifications. Customers download everything from an organised document library.
Schedule a callSupport Tickets
Customers report questions or issues through a built-in ticket system. With prioritisation, assignment and communication history.
Schedule a callSecure Access
Two-factor authentication, role-based permissions and encrypted connections. Each customer sees only what they are authorised to view.
Schedule a callReporting & Dashboards
Customers see their own summary: outstanding balances, active orders and recent activity. You manage the dashboards centrally.
Schedule a callCustomer Portals For Every Industry
We build self-service portals for organisations with diverse customer relationships.
Wholesale & Distribution
B2B portals where business customers place orders, check stock and manage invoices themselves. With customer-specific pricing.
Schedule a callProfessional Services
Portals for accountants, lawyers and consultants. Clients upload documents, view statuses and share data securely.
Schedule a callHealthcare
Patient portals with appointment management, file access and secure communication with care providers. GDPR compliant.
Schedule a callIT Services
Customer portals with ticketing, SLA monitoring, system overviews and knowledge bases. For MSPs and IT companies.
Schedule a callHospitality & Tourism
Guest portals with booking management, payment history, special requests and communication with the accommodation.
Schedule a callOther Industries
Education, transport, non-profit, manufacturing and more. We build customer portals for every sector with specific needs.
Schedule a callHow We Build a Customer Portal
A proven process from analysis to delivery — focused on your customer relationship.
01
Introduction & Process Analysis
We discuss your customer processes, existing systems and desired self-service features. We map out which questions currently come in via phone and email.
02
Project Plan
We translate the analysis into a concrete plan with functional specifications, integrations and timeline. You know exactly what to expect.
03
Design & Prototyping
We design the user flow for both customers and administrators. You see how the portal will look before we start building.
04
Development
Our development team builds the portal with a focus on usability, security and scalability. Customer features and admin tools are implemented.
05
Integrations & Connections
We connect your ERP, CRM, accounting and other systems. Data is synchronised in real time so customers always see current information.
06
Testing & Launch
We test the portal thoroughly with different customer profiles, roles and scenarios. After your approval, we go live.
07
Aftercare & Optimisation
Even after launch, we remain available for maintenance, expansions and optimisation. We monitor usage and advise on improvements.
Why Choose Speedy Systems
We combine software expertise with knowledge of customer processes.
Speedy Systems is not a standard portal builder. We are a software company that builds customer portals with the same technical depth as our custom software. That means: clean code, thoughtful architecture and solutions that scale to thousands of users and millions of transactions.
Our team understands that a customer portal is more than a login environment. It is an extension of your customer service, an efficiency opportunity for your organisation and a competitive advantage in your market. We build portals that are not only functional but also contribute to a better customer relationship.
We believe in long-term relationships. Many of our clients have been working with us for years — not because they are tied to a contract, but because they value the quality and reliability we deliver.
- Custom-built portals, no standard software
- Deep experience with ERP, CRM and system integrations
- Transparent communication with dedicated contact persons
- Fast delivery without compromising on quality
- Ongoing support and maintenance available
- Scalable architecture that grows with your organisation
Frequently Asked Questions About Customer Portals
Answers to the questions we receive most often.
What is a customer portal?
A customer portal is a secure online environment where your customers can view their data, place orders, download documents and create support tickets themselves. It works as a self-service extension of your organisation, available 24 hours a day.
How long does it take to build a customer portal?
A standard customer portal is delivered within 8 to 12 weeks. More complex portals with extensive integrations, multiple customer groups or custom functionality take 14 to 20 weeks. The exact timeline depends on the number of integrations and the complexity of the self-service processes.
What does a customer portal cost?
A customer portal starts from €10,000. This includes design, development, system integrations and testing. Costs vary based on the number of self-service features, the complexity of integrations and the number of customer groups. We always provide a custom quote.
Can the portal be connected to my existing systems?
Yes. We build connections with all common ERP systems such as Exact, Twinfield, AFAS and Visma, as well as CRM platforms, accounting packages and ticketing systems. Data is synchronised in real time so customers always see current information.
Is the portal secure enough for sensitive data?
Absolutely. Our portals use two-factor authentication, encrypted connections (TLS) and role-based access control. Each customer sees only the data intended for them. We comply with GDPR requirements and apply best practices for data security.
Does the portal support multiple languages?
Yes. Our portals support multiple languages. Your international customers can use the portal in their own language. Ideal for organisations with an international customer base.
Can customers also place orders through the portal?
Yes. Depending on your process, customers can place orders, request and approve quotes themselves. The portal supports complete order flows including confirmations, status updates and repeat orders.
What happens after delivery?
After delivery, we offer maintenance contracts including security updates, technical support and further development. We monitor usage and proactively advise on improvements based on customer feedback and system data.
Related Services
Services often combined with customer portal development.
Ready to Have a Customer Portal Built?
Let's discuss how we can digitise your customer service. Receive a custom proposal with no obligation.